Client Doesn't Fit Into My Schedule

[Pompal 09.]

deleted

 

[Meg!]

Angry clients because they cant get in as soon as they w

I remember when I first started my business, I wished for this!! >>>> I would stress out then because I could barely scrape together enough money to pay my bills. >>>>>> And now I am out of debt, looking to buy a new used car, and still stressing!!

OK, step away from the massage table......

That's great you've done so well in such a relatively small amount of time

You don't have to work on everybody, you're not obliged to. They can't fit in with you, they can find someone else, it is not your problem. If they want to see you, they need to fit in with you. Being this busy validates you in the eyes of many people, you've nothing for 3 weeks, you must be good, therefore they must see you NOW. No, they can wait, like everybody else, they can plan in advance. The only time this doesn't work is if you want a career of people with chronic conditions, you get them through the condition, you don't see them again, unless they have a relapse, but most therapists want bread and butter regulars, with a few new clients to cope with natural demand waxing and waning.

You will have slower times (some people it's winter when people won't go out doors, some people it's summer when there are so many other activities available, sometimes it's just Thanksging to New Year with people catching up from the holidays, then winding down again. Sometimes the flu will go round and almost all your clients will be too sick to come in)

Start a waitlist - ask people if they would like you to call them if there are any cancellations, if so get their details, say something like "We can book you in in 3 weeks time, but would you like me to call if anything comes up before then?"

If most of these new people are through referrals through existing clients, ask your existing clients to mention how popular you are and the need to book well in advance. If people find you from the web site, put something like "It's best to book 3-4 weeks in advance to get your preferred date and time", that way it won't be a shock to them.

 

[brikush]

deleted

 

[Ambu]

Great Advice Melb! Just what I wanted to say.

You don't have to work on everybody, you're not obliged to. They can't fit in with you, they can find someone else, it is not your problem. If they want to see you, they need to fit in with you. Being this busy validates you in the eyes of many people, you've nothing for 3 weeks, you must be good, therefore they must see you NOW. No, they can wait, like everybody else, they can plan in advance.

t045

 

[Rupert]

That is exactly what we do at our studios, and we USE that stand-by list often. When we do make those substitution calls the clients are so happy it worked out and that we actually followed through. When you do get them in, ask them to book their next appointment or even consider a series or a standing so that they can enjoy the benefits of a regular appointment.
Jill/Sagetherapist

 

[SMARTi3 - H0W U DURRiN!!!]

This is an excellent idea! I am sure it's been mentioned somewhere before... but still.... thanks!

I just printed this up with all items centered (for the text here, I had to add in light grey spacers).

It takes up a little less than half a page. I am going to take it to my local copier and ask them tomake
one of those tear-off note pads so I can just put it on the desk and tear them off at the end of the
day/week and toss them.

The wording at the top of the note pad, is just to keep me uniform in my phone presence.




Stand-by List

"We can book you in in "xx" weeks time,
but would you like me to call if anything comes up before then?"

Name Phone Day/Time Interest

____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________[/quote]



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Topic review - Client Doesn't Fit Into My Schedule






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razor






 
Post subject: 

 













Good on you. Be sure to guard your time off. I didn't used to and regretted it later when I burnt out.

I don't understand it when people are angry. I refer out if they need in quick since there are so many RMTs in my area (and I'm sending all new clients to one young therapist in particular.)

Otherwise they can generally wait because, hey, it's massage therapy, not dialysis.

Good on you. Be sure to guard your time off. I didn't used to and regretted it later when I burnt out.

I don't understand it when people are angry. I refer out if they need in quick since there are so many RMTs in my area (and I'm sending all new clients to one young therapist in particular.)

Otherwise they can generally wait because, hey, it's massage therapy, not dialysis.











Posted: Tue May 16, 2006 1:40 pm














Texas-gal






 
Post subject: 

 













This is an excellent idea! I am sure it's been mentioned somewhere before... but still.... thanks!

I just printed this up with all items centered (for the text here, I had to add in light grey spacers).

It takes up a little less than half a page. I am going to take it to my local copier and ask them tomake
one of those tear-off note pads so I can just put it on the desk and tear them off at the end of the
day/week and toss them.

The wording at the top of the note pad, is just to keep me uniform in my phone presence.




Stand-by List

"We can book you in in "xx" weeks time,
but would you like me to call if anything comes up before then?"

Name Phone Day/Time Interest

____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________

This is an excellent idea! I am sure it's been mentioned somewhere before... but still.... thanks!

I just printed this up with [color=darkorange]all items centered[/color] (for the text here, I had to add in light grey spacers).

It takes up a little less than half a page. I am going to take it to my local copier and ask them tomake
one of those tear-off note pads so I can just put it on the desk and tear them off at the end of the
day/week and toss them.

The wording at the top of the note pad, is just to keep me uniform in my phone presence. :)




[color=lightgrey][/color] [size=150][u][b]Stand-by List[/b][/u][/size]

[color=lightgrey][/color]"We can book you in in [i]"xx"[/i] weeks time,
but would you like me to call if anything comes up before then?"

[u][b]Name[/b][/u] [color=lightgrey][/color] [u][b]Phone[/b][/u] [color=lightgrey][/color] [u][b]Day/Time Interest[/b][/u]

____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________











Posted: Mon May 15, 2006 8:40 am














sagetherapist






 
Post subject: 

 













That is exactly what we do at our studios, and we USE that stand-by list often. When we do make those substitution calls the clients are so happy it worked out and that we actually followed through. When you do get them in, ask them to book their next appointment or even consider a series or a standing so that they can enjoy the benefits of a regular appointment.
Jill/Sagetherapist

That is exactly what we do at our studios, and we USE that stand-by list often. When we do make those substitution calls the clients are so happy it worked out and that we actually followed through. When you do get them in, ask them to book their next appointment or even consider a series or a standing so that they can enjoy the benefits of a regular appointment.
Jill/Sagetherapist











Posted: Mon May 15, 2006 6:59 am














Masthera






 
Post subject: 

 













Great Advice Melb! Just what I wanted to say.

Quote:You don't have to work on everybody, you're not obliged to. They can't fit in with you, they can find someone else, it is not your problem. If they want to see you, they need to fit in with you. Being this busy validates you in the eyes of many people, you've nothing for 3 weeks, you must be good, therefore they must see you NOW. No, they can wait, like everybody else, they can plan in advance.

Great Advice Melb! Just what I wanted to say. :)

[quote]You don't have to work on everybody, you're not obliged to. They can't fit in with you, they can find someone else, it is not your problem. If they want to see you, they need to fit in with you. Being this busy validates you in the eyes of many people, you've nothing for 3 weeks, you must be good, therefore they must see you NOW. No, they can wait, like everybody else, they can plan in advance. [/quote] :smt045











Posted: Mon May 15, 2006 6:47 am














fudja / aka Greatlakes






 
Post subject: 

 













deleted

deleted











Posted: Mon May 15, 2006 5:42 am














melb






 
Post subject: 
Re: Angry clients because they cant get in as soon as they w
 













Greatlakes wrote:I remember when I first started my business, I wished for this!! >>>> I would stress out then because I could barely scrape together enough money to pay my bills. >>>>>> And now I am out of debt, looking to buy a new used car, and still stressing!!OK, step away from the massage table......

That's great you've done so well in such a relatively small amount of time

You don't have to work on everybody, you're not obliged to. They can't fit in with you, they can find someone else, it is not your problem. If they want to see you, they need to fit in with you. Being this busy validates you in the eyes of many people, you've nothing for 3 weeks, you must be good, therefore they must see you NOW. No, they can wait, like everybody else, they can plan in advance. The only time this doesn't work is if you want a career of people with chronic conditions, you get them through the condition, you don't see them again, unless they have a relapse, but most therapists want bread and butter regulars, with a few new clients to cope with natural demand waxing and waning.

You will have slower times (some people it's winter when people won't go out doors, some people it's summer when there are so many other activities available, sometimes it's just Thanksging to New Year with people catching up from the holidays, then winding down again. Sometimes the flu will go round and almost all your clients will be too sick to come in)

Start a waitlist - ask people if they would like you to call them if there are any cancellations, if so get their details, say something like "We can book you in in 3 weeks time, but would you like me to call if anything comes up before then?"

If most of these new people are through referrals through existing clients, ask your existing clients to mention how popular you are and the need to book well in advance. If people find you from the web site, put something like "It's best to book 3-4 weeks in advance to get your preferred date and time", that way it won't be a shock to them.

[quote="Greatlakes"]I remember when I first started my business, I wished for this!! >>>> I would stress out then because I could barely scrape together enough money to pay my bills. >>>>>> And now I am out of debt, looking to buy a new used car, and still stressing!!OK, step away from the massage table......

That's great you've done so well in such a relatively small amount of time :)

You don't have to work on everybody, you're not obliged to. They can't fit in with you, they can find someone else, it is not your problem. If they want to see you, they need to fit in with you. Being this busy validates you in the eyes of many people, you've nothing for 3 weeks, you must be good, therefore they must see you NOW. No, they can wait, like everybody else, they can plan in advance. The only time this doesn't work is if you want a career of people with chronic conditions, you get them through the condition, you don't see them again, unless they have a relapse, but most therapists want bread and butter regulars, with a few new clients to cope with natural demand waxing and waning.

You will have slower times (some people it's winter when people won't go out doors, some people it's summer when there are so many other activities available, sometimes it's just Thanksging to New Year with people catching up from the holidays, then winding down again. Sometimes the flu will go round and almost all your clients will be too sick to come in)

Start a waitlist - ask people if they would like you to call them if there are any cancellations, if so get their details, say something like "We can book you in in 3 weeks time, but would you like me to call if anything comes up before then?"

If most of these new people are through referrals through existing clients, ask your existing clients to mention how popular you are and the need to book well in advance. If people find you from the web site, put something like "It's best to book 3-4 weeks in advance to get your preferred date and time", that way it won't be a shock to them.











Posted: Sun May 14, 2006 11:44 pm














fudja / aka Greatlakes






 
Post subject: 
Client Doesn't Fit Into My Schedule
 













deleted

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Posted: Sun May 14, 2006 8:34 pm


















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[AlwaysBored]

Good on you. Be sure to guard your time off. I didn't used to and regretted it later when I burnt out.

I don't understand it when people are angry. I refer out if they need in quick since there are so many RMTs in my area (and I'm sending all new clients to one young therapist in particular.)

Otherwise they can generally wait because, hey, it's massage therapy, not dialysis.