Bustanut
Known Reviewer
Bro, you have always been a solid contributor on here. If they blocking you something is definitely fishy.I agree that negative comments are part of the game. This is a review board and if the spa is getting legit negative reviews we should be able to see them so that we can make educated choices as to where to go for a visit. If everything is perfect, and we all end up pissed off and upset, but can’t vent about it, the whole system will decay into a high dollar-shitty service industry. A place like this is supposed to do the opposite
I got banned from posting in BMRs thread because I voiced my bad experiences there. I offered advice and I offered my honest opinions. I don’t engage with anyone specifically and didn’t cause a ruckus. I wanted others to be aware about my experience with the place, and let the owners know so they could shape up. Obviously time spend covering up the bad reviews is easier than a few mins talking to employees to make the service experience better.
Backwards if you ask me. You’re gonna attract unsavory clientele and drive your business into the ground this way. Take feedback on the chin and make efforts to improve. All we ask.
You bring up all great points that make complete sense.
Why wouldn’t a spa want to take criticism to make themselves better?